Some find this hard to swallow, but all SKB brand hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means, if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it.
We got a call from a golfer last week inquiring where he could buy replacement wheel housing for his Deluxe Standard ATA Golf Travel Case. Turns out that airline baggage handlers have been rather rough with his case over the 10 years of use and the wheels have taken quite a beating.
“You don’t need to buy replacement wheels and housing” we told him! “We’ll pick up your case and fix it, or if easier, we’ll just send the replacement wheels to you”.
The golfer’s reply was – “But I didn’t buy the original case from you. I can’t even remember where I bought the case”. “Doesn’t matter”, we said, “As long as it’s an SKB Case – we’ll fix it!”
Result – one very happy and firmly loyal customer.
When SKB Cases say they offer a lifetime guarantee, they mean it!
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